Interview with Nadège Plou, Clariane’s Chief Human Resources Officer, on the Group’s training policy

According to the French Directorate for Research, Studies, Evaluation and Statistics (DREES), more than 400,000 healthcare professionals will need to be recruited by 2030. Clariane, the leading European community for care in times of vulnerability, is making training a key priority in response to the dual challenge of a shortage of candidates and demographic and epidemiological changes. By creating attractive career opportunities and focusing on skills development, the Group is not only working to alleviate the current shortage, but also to make the sector more attractive. Nadège Plou, Clariane’s Chief Human Resources Officer, talks about the practical steps we have taken to support staff and managers in our networks.

How is Clariane tackling the shortage of healthcare professionals?

Nadège Plou – The healthcare sector in France and Europe is facing an unprecedented demand for qualified staff. This is a major challenge, and Clariane is taking an innovative and proactive approach to address it. In 2023, we created Clariane University, a dedicated body for training and supporting our staff. With Clariane University, which offers 120 diplomas, the Group is creating attractive career opportunities and focusing on improving the skills of its teams, helping them to provide care for residents and patients.

This initiative is based on a number of key pillars: two specialised apprenticeship training centres (CFAs) (for the care and catering professions), mechanisms such as the accreditation of prior experiential learning (APEL), and the " Passerelles " programme which promotes professional retraining for people from other sectors.

In 2024, Clariane helped more than 2,700 staff members in France to enrol in training courses leading to qualifications in key areas of care and administration.

How does Clariane support its networks’ site managers and directors?

Nadège Plou – The roles of site managers and directors are now more complex than ever. It is therefore crucial to support them from the moment they take up their position and to provide them with the tools they need to succeed.

In 2024, Clariane launched Ways (We Are At Your Side), a 12-month training course designed to train and facilitate the taking up of positions by the Group’s future managers and facility directors, in France and eventually in the other countries where Clariane operates. This certification program, undertaken by 108 directors in 2024, is built around a service leadership model, to enhance, master, embody and develop our core values "Trust, Responsibility and Initiative". It develops both the professional and behavioural skills of staff, with the aim of improving the Group’s social, environmental and economic performance, as well as the quality of care.

Clariane also launched the Meos programme in partnership with Inseec and IFG Executive Education. This 14 month-programme enables our managers to progress to senior management positions.

By 2026, we are committed to ensuring that 80% of our managers are promoted internally.

What actions have been taken by Clariane as a purpose-driven company?

Nadège Plou – Being a purpose-driven company means taking concrete action for our employees and teams. In October 2023, Clariane France set up a solidarity fund specifically to respond to emergency situations experienced by our employees.

This fund is intended to provide immediate support at critical times, such as the death of a loved one, domestic violence, or for emergency food and accommodation. For example, it can finance the first nights’ accommodation for victims of domestic violence. The aim is to intervene quickly to prevent even more serious situations. To date, 566 employees have benefited from this scheme.

At Clariane, we believe that supporting our teams in difficult times is a way of enabling them to continue to carry out their work with patients and residents in the best possible conditions.