Our indicators
Progress on the Group’s CSR roadmap for the 2024-2026 period is measured by the indicators and targets detailed below.
2026 CSR targets
| 2023 | 2024 | 2026 | ||
|---|---|---|---|---|
| Consideration score (out of 10) | 8.3 | ≥8.0 | ≥ 8.0 at Group level and in all countries | |
| Patient/resident/families Net Promoter Score (-100 to +100) | 44 | ≥40 | ≥40 | |
| Employee Net Promoter Score (-100 to +100) | 0 | 0 | 5 | |
| Employee turnover | 22.6% | 22% | 18% | |
| CONSIDERATION | Quality of care composite (care homes) | |||
| ■ Residents with pressure sores | 2.7% | ≤5% | ≤5% | |
| ■ Use of physical restraints (bed rails, jumpsuits, belts, etc.) | 15.2% | 14% | 12% | |
| ■ Residents with up-to-date personalised plan | 87.7% | 97% | 99% | |
| Facilities ISO 9001 or Qualisap certified (facilities in the Group for 3 years or more) | ||||
| ■ Nursing homes and clinics | 100% of 2019 scope |
≥95% | ≥95% | |
| ■ Other activities | N/A* | 40% | ≥95% | |
| Lost time accident frequency rate | 37 | 34 | 29 | |
| Absenteeism rate | 11.4% | 11.4% | 10.8% | |
| FAIRNESS | Employees enrolled on qualifying training paths | 7,171 | 7,000 | 7,200 |
| Site manager positions filled internally | N/A* | 30% | 75% | |
| Women on Group and country management boards |
42% | ≥30% | ≥40% | |
| Women in Group top management (≈Top 150) | 54% | ≥50% | ≥50% | |
| SUSTAINABILITY | Energy-related GHG emissions vs. 2021 | -14% | - 17% | - 27% |
| Waste sorted and recycled | N/A* | Initial measurement | 30% | |
| CSR awareness raising initiatives | NA* | 2 per country | 4 per country | |
| LOCALITY | Purchases of national origin with referenced suppliers | 79% | ≥75% | ≥75% |
| INNOVATION | Scientific and health innovation communications | 82 | 56 | 80 |
| INCLUSIVE GOVERNANCE | Sites with active local stakeholder dialogue | N/A* | Initial measurement | ≥95% |
| Active national stakeholder councils | 5 | 5 | All countries | |
| Site managers trained in social dialogue | N/A* | 40% | ≥95% | |
* New Group indicators
2019-2023 CSR achievements
| THE 5 PILLARS OF THE CSR STRATEGY |
OUR 15 COMMITMENTS THROUGH 2023 |
2021 | 2022 | 2023 | Objectifs 2023 |
|---|---|---|---|---|---|
| Provide care excellence whilst ensuring dignity and choice |
100% of facilities Positive Care by 2023 |
80% | 97% | 100% | 100% |
| 100% of facilities ISO-certified in 2023 |
29% target of 15% |
67,7% target of 50% |
100% | 100% | |
| 1 mediator per country & customer charter by 2023 | 3 out of 7 countries France, Netherlands, Spain Ongoing in Italy |
5 out of 7 France, Italy, Spain, Netherlands, Germany Ongoing in Belgium |
7 countries | 7 countries | |
| Be the employer of choice |
Maintain and increase average seniority |
7.4 years | 7.3 years | 7.5 years | ≥6.7 years in 2019 |
| 10% of employees enrolled on qualifying training paths by 2023 | 9.7% | 11.8 % | 11.7% | 10% | |
| 50% women in top management by 2023 (10% increase) |
47% | 56% | 54% | 50% | |
| Contribute to finding innovative solutions for a more inclusive society |
1% of the Group’s attributable net profit dedicated to philanthropic initiatives |
€1.5M | €1.8M | €2.1M | 1% of attributable net profit |
| Stakeholder Council in each country by 2023 |
4 out of 7 |
5 out of 7 France, Germany, Belgium, Italy, Netherlands |
5 countries | 7 countries | |
| 5 scientific communications per year | 40 | 109 | 82 | >5 | |
| Be a committed and responsible local player |
70% of purchases made locally and 20% with SMEs | 78% SME 36% |
80% SME 43% |
79% SME 40% |
70% local/ 20% SME |
| 100% of sites involved in a project with local communities by 2023 |
99% | 99% | 97% | 100% | |
| 100% of facilities with local and family committees by 2023 | 89% | 94% | 97% | 100% | |
| Reduce our environmental footprint |
Rollout the low-carbon roadmap | -6.8% kgCO2/m2 |
-25% kgCO2/m2* |
-29% kgCO2/m2* |
40% decrease in the energy intensity of buildings by 2030 |
| 5% reduction in residual waste by 2023 | -7.6% metric tonnes/ bed |
-6.1% metric tonnes/ bed |
-16% metric tonnes/ bed |
-5% | |
| 100% of new buildings certified High Environmental Quality (HQE) or equivalent | 95% | 100% | 100% | 100% |
* Versus 2019
Also read
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Our CSR approach
Following the completion of the 2019-2023 CSR roadmap and the adoption of purpose-driven company status, the Group reviewed its CSR strategy to align it fully with the five social and environmental objectives of the purpose. Based on this strategy, a new CSR roadmap has been developed for 2024-2026, with a selection of new CSR indicators and targets.
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Our management
The Group has set up a dedicated governance structure to define and implement its CSR strategy.
