Our commitments

Through our presence at the side of those confronted with illness, accidents or situations of vulnerability or isolation, through the care and support we provide every day, and through the support we give to loved ones and caregivers, we aim to take care of each person’s humanity in times of vulnerability.

  • Every member of our community who contributes to fulfilling this mission is guided by the values of trust, responsibility and initiative which bind us to our stakeholders, i.e. residents, patients and their families, employees, public authorities and, more broadly, the players in the regions in which we operate. 
  • We are aware that the quality of care and support depends primarily on the quality of interpersonal relationships. We also know that the quality of these relationships hinges on mutual respect, listening, tact, and kindness, within a framework that is conducive to healthy and fruitful exchanges. That is why we endeavour to uphold commitments and actions that foster the establishment and maintenance of such relationships in the various entities that make up our company, with the help of all stakeholders. 
  • We also strive to promote the training, health, safety, quality of life at work, and career advancement of our employees, so that they may carry out their chosen mission with pride and passion. 

Mission Committee Report

5 commitments, 10 initiatives

  • Patients, residents and families
  • Employees
  • Local communities

Consideration

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Show respect and consideration to every individual for whom we care and their loved ones, as well as every one of our employees and stakeholders while also fighting all forms of discrimination.

  • Positive care
  • Advice and guidance for people in situations of vulnerability
  • Solidarity and social support for employees
  • Health prevention and promotion for our employees

Fairness

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Develop a fair and sustainable business operating model that benefits our patients, residents and their families, our employees and other stakeholders for all our business lines and investment decisions.

  • Training and career development
  • Value-sharing

Sustainability

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Protect our communities’ life environment through the adaptation of our processes and behaviours to fight climate change and preserve biodiversity.

  • Energy & carbon footprint

Locality

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Harness our geographic footprint and diverse network of facilities to improve access to care, build a resilient local ecosystem and contribute to economic momentum in the regions in which we operate.

  • Local and inclusive purchasing 

Innovation

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Encourage and enhance innovation to help better prevent illnesses, increase the effectiveness of treatments and enhance the quality of life and satisfaction of patients, residents, families, employees and other stakeholders.

  • Medical research and health innovation
  •  Technological innovations

A core principle

Inclusive governance

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Set up advisory bodies that bring together representatives of key stakeholders in each facility and at national level, and encourage their active listening and contribution in the achievement of our mission.

  • Empowered stakeholder councils

Also read

  • Our mission

    Clariane's social and societal mission is based on the strong sense of responsibility of all the company’s players.

  • Our CSR approach

    Following the completion of the 2019-2023 CSR roadmap and the adoption of purpose-driven company status, the Group reviewed its CSR strategy to align it fully with the five social and environmental objectives of the purpose. Based on this strategy, a new CSR roadmap has been developed for 2024-2026, with a selection of new CSR indicators and targets.