Our management

The Group has set up a dedicated governance structure to define and implement its CSR strategy.

  • Board of Directors assisted by the Ethics, Quality and CSR Committee: definition of the CSR strategy and monitoring of its implementation.
  • General Management Committee: implementation of the CSR strategy and monitoring of the actions carried out in relation to each of the pillars by the Brand and Engagement Director, with the support of a dedicated Group CSR Department.
  • Group CSR Department: management of sustainable development initiatives in conjunction with all the operational departments and with the network of country ambassadors. Coordination of the monthly Group CSR Steering Committee and mobilisation of all levels of the Group, in particular the facilities that maintain close relations with local stakeholders.
  • Network of CSR Ambassadors appointed in each of the Group’s countries: deployment of the CSR strategy and monitoring of the achievement of objectives, while sharing best practices between countries.

Clariane’s CSR strategy was built by taking its stakeholders’ expectations into consideration in order to identify priority social, societal and environmental issues. In addition, Clariane updated its materiality matrix in 2021 to prioritise its stakeholders’ expectations and the most relevant issues with regard to the COVID-19 pandemic.

Listening to the expectations of particularly diverse stakeholders

To define our CSR commitments, we listened to our stakeholders. Our strategy is aligned with the interests of all.

Residents and patients:
elderly and vulnerable people and their relatives
  • Employees
    and their
    representatives
  • Health professionals essential to care quality
  • Financial shareholders and extra-financial rating agencies
  • Local and national public authorities
  • Schools and training providers
  • Professional
    organisations
  • Debate circles, think tanks and media
  • Suppliers
  • Academia and
    research centres
  • Local players, associations, charities, religious authorities

18 material CSR issues classified into 3 categories

Matrix representing 18 ESG material issues divided into 3 categories environment, social/societal and governance evaluated according to 2 axes: importance for the stakeholders on the abscissa and importance for Korian on the ordinate Download

Strong and structured CSR governance

Diagram describing the organization of CSR governance within global governance Download

Also read

  • Our commitments

    We strive to take care of each person’s humanity in times of vulnerability.

  • Our CSR approach

    Following the completion of the 2019-2023 CSR roadmap and the adoption of purpose-driven company status, the Group reviewed its CSR strategy to align it fully with the five social and environmental objectives of the purpose. Based on this strategy, a new CSR roadmap has been developed for 2024-2026, with a selection of new CSR indicators and targets.

  • Our indicators

    Progress on the Group’s CSR roadmap for the 2024-2026 period is measured by the indicators and targets detailed below.